Wed, Oct 24, 2007
FLOSS Usability Sprint Seeking Great Usability Practitioners #
FLOSS Usability Sprint V is happening November 2-4, 2007 at Google in MountainView. This one is special for a number of reasons. First, it's the fifth one. Second, our project list is once again superb, including FireFox, Chandler, SocialText, and WiserEarth. Third, it's the first sprint being primarily organized by members of this burgeoning community: DanielSchwartz and JonSlenk. (MO7)
The goal of these sprints is simple: Make OpenSource software more usable, focusing especially on software for social benefit. Our approach is to bring catalyze collaboration between the usability and open source communities. The sprint takes place over three full days (November 2-4). It's fun, it's intense, and it's gratifying. It's a fantastic way to meet and work with an amazing group of people. (MO8)
This sprint is shaping up to be really outstanding. We're still looking for a few great usability practitioners to participate, so if you'd like to help some socially-oriented OpenSource projects in a concrete way, please sign up. And please spread the word! (MO9)
/events | Posted at 12:49am
Tue, Oct 23, 2007
The Puzzle Puzzle #
A few years ago, MikeOzburn and I were talking about how to catalyze the DigitalIdentity community. Mike offered a fantastic analogy, which I've since extended and retold repeatedly. (MO0)
Suppose you have a thousand people. Their job? Solve a puzzle with a million pieces. What's the best way to proceed with this challenge? (MO1)
The solution is simple. Show them what the completed puzzle looks like. If they know where to go, they'll figure the rest out themselves. (MO2)
/collaboration | Posted at 11:47pm
Walking and Learning in Chicago #
The first time I met HowardRheingold, he suggested we go on a walk. A few weeks later, I met Howard at his house, which lies at the foot of MountTamalpais in MillValley, and we walked and talked. It was wonderful. (MND)
Ever since I moved to SanFrancisco a few years ago, I've suggested to many a colleague that we go on a walk. I live a few blocks away from LandsEnd, a beautiful trail along the ocean on the northwest side of SanFrancisco, with gorgeous views of the coast, the Presidio, and the GoldenGateBridge. I still do the coffee thing, but when opportunity knocks, I tell people to meet me at my apartment, and we walk and talk. (MNE)
There's something about the act of walking that stimulates the brain. It brings a natural rhythm to conversation, giving you space both to talk and to listen. The Peripatetics knew this. So did MartinHeidegger. Heidegger's magnum opus was entitled, Sein und Dasein. Dasein loosely translates to "existence," or "being alive." Heidegger likened it to walking in the forest and suddenly coming to a clearing, an OpenSpace, a place to breathe. It's in these places, at the end of a journey, where we become most aware of ourselves and our surroundings. (MNF)
I'm in the Midwest this week -- SouthBend, Indiana visiting my younger sister, then [Cincinnati]? to visit my older sister, my brother-in-law, and my three year old nephew. It's not vacation. Things are crazy at work (in a good way), and so I'm still chugging along, with breaks here and there to spend time with my family. (MNG)
My original plan was to work from my sister's place in SouthBend. Then I decided that it would be wrong to be this close to Chicago and not visit some of my colleagues and friends in the area, and that it would be just as easy to work in Chicago as it would be in SouthBend. So I made some last minute calls and spent yesterday in Chicago. (MNH)
After spending the morning working, I had the pleasure of meeting EricSinclair in the flesh for the first time. He asked me where I wanted to eat lunch. I responded, "Somewhere distinctly Chicago." He delivered. (MNI)
Afterwards, I hopped on the El and headed north to visit MichaelHerman. Michael's still doing lots of OpenSpace, but he's also got a new project that's been keeping him very busy: Restoring an 80 year old home, which he and his wife, Jill, recently purchased. After assessing the state of the house and seeing the most magnificent radiator I've ever seen, Michael suggested that we go for a walk. (MNJ)
And so we walked. We walked through his neighborhood and along the Chicago River. In between catching up on life and work, Michael talked about the city's architecture and history. We discovered new streets and old bungalows. We saw kids playing in parks with their parents, and houses decorated for Halloween. (MNK)
We walked, and we talked, and we ended up at the local elementary school, which also serves as the home for a community garden, "community" in every sense of the word. Only the students have plots; the rest of the space is community owned. Anyone in the community is free to garden any spot, weed any plot, pick vegetables and herbs from any plant. In the middle of this beautiful, old, urban neighborhood, amidst the hustle and bustle of the city, was this clearing, this beautiful, Wiki-like, community garden where the city seemed to disappear. Dasein. (MNL)
I began the day with my nose to the grindstone, working on my various projects. I ended it walking, breathing, talking, learning. As I rode the train back to SouthBend, reflecting on the day's events and conversations, I couldn't help but feel thankful. (MNM)
My life and my work is ultimately about people, about maximizing our collective potential. As I've pursued this passion, I've found myself surrounded by incredible people with similar values and passions. I take great pride in the number of groups I've helped, the movements I've helped catalyze, and the knowledge I've shared, but all of this pales in comparison to what I've learned from others. What motivates me is the opportunity to share these same experiences and learnings with as many people as possible. (MNN)
I've got a clear vision for how to do this more effectively, and while the mechanisms that make it work are complex, the actual actions required are relatively straightforward. Walking and talking are excellent ways to start. (MNO)
/personal | Posted at 12:01pm
Tue, Oct 02, 2007
Evolutionary Leadership Workshop: Final Exercise #
For the last exercise of my guest stint at AlexanderLaszlo and KathiaLaszlo's Evolutionary Leadership class a few weeks ago, I decided to have the group come up with a working definition of "collaboration," as well as thoughts on patterns of and metrics for effective collaboration. If this sounds boringly familiar to regular readers of this blog, it should. This conceptual framework is fundamental to everything I do, and I spend a lot of time thinking, writing, and leading workshops about it. (MMQ)
It was all par for the course for me, except I only had 90 minutes. The way I usually approach this in my workshops is to start with storytelling, model the collaborative experience, then have the participants synthesize the framework themselves based on their own learning. We didn't have time for that. I thought about giving up and doing a traditional lecture, and if I had had slightly less time (say, an hour), I probably would have. But, that would have been extremely lame, and I wanted to see if I could pull off something interesting in 90 minutes. (MMR)
What I decided to do in the end was create a makeshift anthropology experiment, with the students acting as both the subjects and the anthropologists. I divided the class into four teams. The first three teams would spend half an hour working on the same problem: Define collaboration. However, each team would have different process and tool constraints. The fourth team would observe the other three working. (MMS)
The three teams were Team Nike, Team Wiki, and Team Taylor. Team Nike's constraints were simple: It had none. I gave them the challenge without guidance or constraints, and it was up to them to figure out how to go about solving the problem. Their task was to just do it. (MMT)
Team Wiki was divided into three subteams. They were allowed to interact as much as they wanted and however they wanted with their subteams, but they were not allowed to verbally communicate between subteams. There was a laptop projected in the middle of the room running a text editor. The team's final product would be whatever was written on the text editor at the end of their time. Only one group could be at the keyboard at a time, and they could write whatever they wanted on the editor. (MMU)
The final team, Team Taylor, was given a process similar to one I've used in many other workshops. They initially broke up into small groups and shared personal experiences with great collaboration. They then regrouped and worked through a series of "Is it Collaboration?" scenarios. Finally, they were given the final exercise and asked to put together a definition given their previous work. (They were named after BlueOxen advisor GailTaylor and her husband, MattTaylor, who were my advanced introduction to workshop designs like these.) (MMW)
Why this breakdown? I really wanted the students to think carefully about their experiences collaborating with each other as much as the content of the exercise itself. By having three processes going simultaneously, it was clear that the compare-and-contrast would be an important element in this exercise. By having full-fledged observation teams, this process discussion would be a major part of the report-out as well as the resulting work products. (MMX)
I think the exercise worked moderately well. The participants seemed to enjoy the process, and the comments in the debrief were excellent. The timing was predictably tight, and there were some aspects of the exercise that could have been tightened up some. The most frustrating omission for me was the lack of a collective synthesis process, but I knew that would be the case from the start. (MMY)
I was most curious to see what Team Nike would do, since they had the least constraints. Both the team itself and its observers noted that initially, there was a lot of talking past each other. I think that's very natural for large groups that are new to each other, especially when under time constraints. I observed something similar during the Hidden Connections breakout I participated in earlier in the day, and we all saw this during the group counting exercise as well. (MMZ)
There are several ways to counter this phenomenon. The method most people tend to default to is "stronger facilitation" -- having a designated facilitator maintain tight control over the process. There's a time and a place for this, but I think the resulting order is largely artificial, and that the group will likely fail the SquirmTest. If you do have a designated facilitator, one simple technique that is remarkably effective and underutilized is to simply ask the group to listen to and respect their peers. We saw this work with the group counting exercise, and I've seen it work again and again in other meeting contexts. (MN0)
Although there was no designated facilitator for Team Nike, a few individuals stepped up to take on that role. There was no decision-making process up-front. One student simply started acting as the facilitator, and the others followed. (Leadership is action.) Another student started taking notes and often validated what other people said, which helped slow down the discussion and validated individual participation. This is an outstanding example of the artifact playing a strong, facilitative role, a premise underlying patterns such as SharedDisplay and processes such as DialogMapping. (MN1)
At one point, AlexanderLaszlo, who was participating in Team Nike, approached me and asked, "Can we collaborate with other groups?" I laughed and said, "You can do anything that wasn't expressly forbidden." Because of the time constraints, Team Nike didn't end up pursuing this, but I was glad they had this insight in the first place. It's always one of my favorite moments when somebody realizes, "Is there any reason why we couldn't collaborate with others?" It often takes surprisingly long for someone to figure this out, even at workshops where collaboration is one of the stated goals. It's a sign of how culturally engrained it is for us not to collaborate with each other. (MN2)
In my opinion, strong design is much more powerful than strong facilitation, and those were principles I hoped would emerge when comparing Team Wiki and Team Taylor's processes with Team Nike's. Two design constraints all three teams shared were a concrete goal and a time constraint. Nothing motivates a group to collaborate more effectively than a sense of urgency, and both of these constraints help to create that urgency. One of the most important elements of BlueOxen's definition of collaboration is the notion that the goal is bounded -- that it has both a beginning and an end. If there's an end, then the goal is measurable, and you can have a time constraint. None of the teams identified this in their definitions of collaboration, although I'd be willing to bet that it would have emerged if we had more time. (MN3)
Another useful design constraint is the power of small groups. Conversation flowed better within both Team Wiki and Team Taylor, and that flow carried over when Team Taylor got together as a large group. It's a simple principle, and yet it's also vastly underutilized. (MN4)
Besides being broken into small groups, Team Wiki's major design constraint was the use of a SharedDisplay as a medium for both creating their deliverable and communicating between the group. My goal was to simulate a Wiki-like collaborative pattern in a very short timespan. Given my well-known love of Wikis, I enjoyed watching this group the most. The content itself evolved predictably in a way that was reminiscent of Wikis, starting with a straw man of content, some side conversations in the document itself, and plenty of refactoring. The group dynamic, however, was anything but predictable. One group went directly to the laptop and started working. Another group saw this, realized only one group could type at a time, and decided that it would spend most of its time talking amongst themselves. Throughout the half hour, two groups regular switched off on the laptop while the third group didn't participate until the very end. The last few minutes was mostly frantic typing while everyone else stood around and watched. (MN5)
Several people noted the challenge of having only a single keyboard, and expressed curiosity about the possibility of having multiple people work simultaneously. We could have accomplished that a number of ways, the best of which would have been to use a real-time collaborative editor such as Gobby or SynchroEdit. However, the point of this exercise was to simulate asysnchronous collaboration. I think this was an exercise that would have benefited from a bit more time. (MN6)
Two interesting things emerged from Team Taylor, one which I expected and one which I didn't even notice until the team itself pointed it out. At one point, the team observed that two people were monopolizing the conversation, and that they were both men, even though the majority of the group comprised of women. This observation was complicated by the fact that the observation team -- in this case, all men -- were sitting with the group in a circle rather than outside of the group. As a result, it was hard to say whether this was indeed a gender dynamic, or whether the two who spoke the most just happened to be the biggest talkers in the group. Nevertheless, the awareness of the gender dynamic was an important one that a lot of facilitators -- especially males -- miss. (MN7)
Team Taylor didn't do a particularly good job at the stated exercise, but one participant observed that if they had five more minutes, they would have done an amazing job. I believe this, and I think the resulting definition would have scored the highest on the SquirmTest. The reason for that was that their process was optimized for building SharedLanguage and trust. The personal storytelling was especially important for trust-building. When you have both of these in great amounts, the actual collaboration is far more effective. Truthfully, they were also hamstrung by the fact that I didn't tell them what their actual goal was until the final ten minutes of their exercise. That would have been an appropriate thing to do if they had much more time, but given the time constraints, it probably would have been more fair to tell them the exercise ahead of time. I agonized over this when designing the exercise, and I chose not to tell them the exercise in advance because I was afraid the urgency of the deadline might cause them to skip through the first two exercises. (MN8)
Finally, a word on the actual definitions. I wasn't expecting to be blown away by any of the definitions, again largely due to the time constraints. I was more interested in the group learning. However, I thought all three definitions were pretty good, and I was impressed by the context and the patterns that emerged: the importance of trust, communication, and SharedLanguage, for example. I also saw something that I've seen with other folks and with other definitions. Everyone tried to define "effective collaboration," when in fact, the exercise called for simply defining "collaboration." I think it helps to separate the two. Ineffective collaboration is still collaboration. There is something cognitively liberating about separating the question of whether or not you are collaborating from whether or not you are collaborating effectively. (MN9)
I was very impressed by the quality of the group, and I had a blast working with them. I recommend folks interested in learning more about collaboration, systems thinking, and leadership in a business context to check out the Presidio School program, and in particular, to take a look at the various classes that the Laszlos teach. (MNA)
/collaboration | Posted at 3:23pm
