Error: I'm afraid this is the first I've heard of a "writeback" flavoured Blosxom. Try dropping the "/+writeback" bit from the end of the URL.
Wikis And Face-To-Face Events
Face-to-face gatherings are very good at generating a large amount of enthusiasm and momentum. Unfortunately, that energy usually dissipates soon afterwards. (204)
Here's what generally happens: Folks leave the event exhilirated, but exhausted, and return only to discover a daunting pile of work. By the time they've made their pile manageable, the only artifact of their gathering is a lingering feeling of, "Oh yeah, that was fun." The work that was done and the work that was to be done is mostly forgotten. (205)
For the past two years, I've been designing a set of processes that use online tools to maintain and even increase that energy after an event. I've had the opportunity to experiment with bits and pieces of the methodology at the past two PlaNetwork conferences and the recent AdvocacyDev convergence to varying degrees of success. At the MGTaylor 7-Domains Workshop last month, I finally had a chance to test the methodology in its purest form, and I was extremely pleased with the results. {nid 206} <hr class="seemore">
The process is based on two principles: (208)
The process addresses both of these principles simultaneously by using the online tools for developing that GroupMemory during the event itself. This gives people -- especially non-techies -- the opportunity to orient themselves around the tool in a comfortable environment. The better integrated the tool is into the event process, the more accelerated the learning. (20B)
What makes a GroupMemory alive? (20C)
Wikis are an outstanding tool for GroupMemory. However, simply making the tool available during an event will not automatically result in GroupMemory. The end product of Wikis at most conferences is not usually representative of the attendees at large. The main reason for this is that the percentage of participants who use them is usually fairly low. (20G)
Wikis also tend to be underutilized because they are advertised as conference space and not community space. Organizers don't expect them to be living spaces for continuous discussion and collaboration, and hence, they aren't. (20H)
(A quick aside on MailingLists and GroupMemory. Contrary to what one might think, MailingLists can be very effective as a GroupMemory. It's possible to refactor existing discussions by posting summaries, a common practice in many effective online communities. However, MailingLists alone tend to be much more useful for participants as a KnowledgeRepository? than for outsiders. I think MailingLists are far more powerful as a complement to other tools, such as Wikis.) (20I)
I always felt that the best people with which to do this experiment were the good folks at MGTaylor, because their events: (20K)
How did this differ from some of the previous events BlueOxenAssociates has worked? (20P)
The 7-Domains Workshop is a semiregular gathering of the folks in the MGTaylor network, practitioners of the process. There were about 60 participants representing a number of organizations, including VanderbiltCenterForBetterHealth? (our host), CapGemini?, and the VA. The purpose of the gathering was self-evaluation and collaboration on improving both individually and collectively. (20S)
My primary role was to help integrate the Wiki into the design of the event and to support Wiki usage during the event. I also assisted in other Krew duties. In addition to being a somewhat ideal audience for my experiment, I had a few other advantages: (20T)
I played a very small role in the design of the event itself. Of the four facilitators -- MattTaylor, GailTaylor, RobEvans?, and BryanCoffman -- Matt and Gail understood Wikis quite well. In fact, their conceptual understanding of Wikis was much more advanced than their proficiency with the tool, which I think is quite unusual and impressive. They had insights into the tool's potential that many people who are quite skillful with the tool never see. Gail had also worked with me at both PlaNetwork conferences, so she had some experience with what did and did not work. (20Y)
On Gail's suggestion, the primary group exercise at the event was to write a book. The exact topic and format was not specified -- that would evolve as the workshop unfolded. The only thing that was understood was that everybody would participate -- participants, facilitators, and Krew. (20Z)
The book exercise solved many problems. Like most MGTaylor events, it built knowledge assembly into the workshop process. More importantly, it made the participants responsible for that assembly, which kept them invested in the content. Traditionally, the Krew is responsible for documenting the event and assembling that knowledge afterwards into a journal. At this event, the participants documented the workshop themselves using the Wiki. This not only sliced two days off of the Krew's normal responsibilities, it also freed them up to take more of an assembler role, and it allowed both Krew and facilitators to contribute to the discussion in ways not previously possible. (210)
There was no training. On the second day of the five day workshop, I spent about forty-five minutes talking to the entire group about the philosophical underpinnings of Wikis and about ten minutes demonstrating the Wiki itself. With other groups, I would have skipped the philosophical discussion entirely. Beyond that and a one-page Wiki formatting cheat-sheet, there was no training. I was on-hand to help, as were the Krew and facilitators, and participants were encouraged to help each other. (211)
As an initial exercise, we precreated pages for every participant. We then asked people to add some information about themselves, then to go through the Wiki and comment on another page that interested them. Having people write in their own pages allowed us to avoid a massive edit conflict problem. It also gave people a fallback if they were unsure of where to add content, and it populated the Wiki with a lot of useful and interesting information. People are social animals. We like to read about other people. (212)
As expected, a bunch of people were skeptical about the Wiki at first. By the end of the week, the Wiki had over 400 pages of rich and interesting content, and a month later, people are still using it. Several people gushed about the tool -- HollyMeyers?, one of the Krew, loved it so much, she wrote a manifesto entitled, "WonderfulWiki?." Many asked me afterwards about setting up Wikis in their own organizations. (214)
The "book" synthesized a lot of group knowledge, which not surprisingly centered mostly around the MGTaylor facilitation process. There were also several interesting thoughts and stories about collaboration in general. One group of participants chose to tell their story in murder mystery form, a surprisingly effective medium that ended up captivating quite a few people. (215)
Throughout the week, AliciaBramlett, another Krew member, evolved the Wiki site design, highlighting content we felt was important. (She also put together a very cool movie of the event, which we showed to the participants on the last day, and which appropriately received a standing ovation.) The other Krew members and the facilitators were actively engaged in contributing to and gardening the Wiki throughout the week. (It should be pretty obvious at this point what I thought about these folks -- they were awesome.) (216)
Watching people use the Wiki was a special treat for me. I learned tons about the tool's usability, stuff I'll report on eventually. Most people learned the tool quickly and easily. I had more trouble getting people connected to the wireless than getting people using the Wiki. (217)
I ended up adding a new feature to PurpleWiki -- visited pages -- during the event. I realized that several people were having problems navigating the site after editing the pages, and I knew that having a list of recently visited pages would help resolve that. It was already on our list of things to do, and it was an easy feature to add, so I did it. (218)
Shortly after the event, I was delighted to see a new function evolve from the Wiki. Because people were from all over the globe, one of the participants suggested that people post useful travel information on the Wiki, which several people did. (219)
I'll have more to say on all of this at some point, including a more formal report of the results. (21A)
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